Background noise can affect call quality leading to a reduced conversation experience and up to 27% longer calls1
Background noise can be very destructive for call quality and for concentration/wellbeing. Studies show that poor audio quality negatively impacts the conversation experience and can can result in calls lasting up to 27% longer.2
Engage headsets are the world’s best at cancelling this noise, such that it is inaudible to the other end of the call. Therefore, in most situations where there may be concerns with background noise, you can take comfort in still delivering great audio quality. As long as background noise is below 55dBs the far end is unlikely to experience any reduction in call quality.
Engage+ notification when background noise is detected, but you can take comfort that the headset is taking care of it.
When background noise is very loud, it can impact the quality of your voice and even leak through to the far end of the call. We find that it is typically when background noise gets above 65dBs that audio quality issues start to occur.
What you can do
If you find that background noise is a challenge, you have a few options to improve the situation. For a quick fix, ensure your microphone is positioned directly in front of your mouth – this will make your voice clearer and reduce the impact of background noise.
The ideal solution is to evaluate your workstation – are there opportunities to reduce the background noise in that situation? For instance, by asking people to lower their voices. If it is not possible to quiet your surroundings, consider working from another location if possible.
1 Poor Audio in the Contact Center: It Could be Costing More Than You Think - Telecom Reseller
2 Poor Audio in the Contact Center: It Could be Costing More Than You Think - Telecom Reseller